Frequently Asked Questions
Everything you need to know about shopping with chic-lucky.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy on all eligible items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, chic-lucky ships to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also track your order directly through our website using your order number.
Are your products covered by a warranty?
Many of our retail items come with a manufacturer's warranty. Please check the specific product description or contact our support team for details on individual item coverage.